General
Membership Enquiries
During the membership campaign Member and Supporter Services experience high volumes of phone, shop and email enquiries. The Frequently Asked Questions (FAQs) section of the website will answer many regular questions received.
If your query is not answered in the FAQs, please phone Member and Supporter Services on 1300 136 605 or email membership@richmondfc.com.au.
How do I get into games?
Swipe your membership card at the turnstiles to gain admission into the ground. Entry is subject to capacity if you do not have a reserved seat.
What do I need to do if my membership card is lost or stolen?
Contact Member and Supporter Services on 1300 136 605 to have your membership card re-issued. A card replacement fee of $11 will be incurred and your replacement card will be mailed to you or available for collection at the Tiger Den if requested. In the instance the card is stolen, the fee will be waived on presentation of a police report.
What do I do if I leave my membership card at home?
The Richmond Football Club cannot replace tickets if you leave your membership card at home on match days. Members will need to purchase a daily admission ticket at their own cost.
What is a fully ticketed match?
The AFL may declare a game to be fully ticketed, which means that every patron attending must have a reserved seat.
Richmond home game members with annual reserved seating can scan their membership card at the turnstiles and sit in their annual reserved seat. Members without an annual reserved seat will need to purchase a seat through Ticketek (MCG games) or Ticketmaster (Telstra Dome games), subject to capacity, to gain entry.
Fully Ticketed games are announced by the AFL throughout the media. Information about upcoming matches can be found in newspapers, on the RFC website, via Jungle Beat Emails, and by contacting the AFL or Ticketek/Ticketmaster.
Where can I purchase membership and merchandise on match days?
MCG games:
Memberships are on sale at MCG matches from the Tiger Den and from marquees at Gates 3 and 5.
Merchandise is on sale from the Tiger Den and at the MCG inside Gate 5 (Bay M5).
Telstra Dome Games:
Memberships are on sale at Telstra Dome matches from marquees on the Spencer Street footbridge and at Gate 7.
Merchandise is on sale on the Spencer Street footbridge.
Note: Memberships are only available for sale at games from Rounds 1 to 7.
Telstra Dome Games:
Memberships are on sale at Telstra Dome matches from marquees on the Spencer Street footbridge and at Gate 7.
Merchandise is on sale on the Spencer Street footbridge, at home games only.
Note: Memberships are only available for sale at games from Rounds 1 to 9. After Round 9 membership staff will be available in the Tiger Den at MCG games only.
Who do I contact to complain about offensive behaviour on a match day?
All match day issues or concerns should be reported to MCG or Telstra Dome staff/security on the day of the game.
Conduct:
As a Tiger member, you are part of our big family and the Club takes pride in the way our games are run and the fun atmosphere enjoyed by all members and supporters.�So when you attend games this season, please be considerate of others and make sure that your behaviour and language used in your support of the Tigers is appropriate for the supporters and families around you.
Who is eligible to vote?
All ticketed members over the age of 18 years are eligible to vote at all official Richmond meetings (including the Club’s Annual General Meeting).
How do I retain my Reward and Recognition Level?
The R&R program is based on consecutive years of membership. Therefore, the only way to retain your status is to purchase a Richmond membership every season.
If you cannot maintain your current membership for some reason this season, we recommend that you purchase a non ticketed (non match-day) membership to maintain your status, i.e. the Tiger Insider.
Please note: an absentee option is not offered. AFL members who make an absentee payment with the AFL are not securing their R&R level with RFC. You must still purchase a Richmond membership to continue your entitlements.
Are AFL members with Richmond Club Support recognised as Richmond members?
Richmond AFL Club Support members purchase an AFL membership through the AFL and nominate Richmond as their club support team. Richmond Football Club receives a large portion of the fee paid. Richmond AFL Club Support members are recognised as full Richmond members and receive the same benefits as Richmond members.
After paying your membership fee with the AFL, the AFL will send the details of AFL members with Richmond Club Support to the Club. You will then be sent your Richmond membership package.
When is the Museum open at Punt Road Oval?
The Richmond Football Club Museum is currently closed due to the redevelopment of the Social Club site. The new museum will re-open in 2009. For further information regarding the museum, please contact museum@richmondfc.com.au.
Do you sell travel packages?
Please contact Travel Design International for information regarding travel packages on 9686 2555 or email travel@airservices.com.au.
Click here to return to the FAQs home page
WebMail
My BigPond